Refund policy

Return & Refund Policy

Effective Date: May 9, 2026

Thank you for shopping with Brishna Pet Supply. We want you and your pets to be satisfied with your purchase. This policy explains how returns and refunds are handled.

1. Return Eligibility

We accept returns within 5 days of delivery.

To be eligible for a return:

  • The item must be requested for return within 5 days of receiving it
  • The item must be unused, unopened, and in its original packaging
  • The item must not be marked as final sale

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale items
  • Opened pet food, treats, or consumables
  • Any items not in original condition due to use or damage caused by the customer

3. Return Shipping

Customers are responsible for return shipping costs.

This means:

  • You must arrange and pay for return shipping
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

4. Restocking Fees

We do not charge any restocking fees on approved returns.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Refunds are typically issued within 5–10 business days after approval

Shipping costs are non-refundable.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at info@brishnapets.com
  • We may request photos of the item for verification
  • We will offer a replacement or refund depending on the situation

7. Order Issues

We are not responsible for returns lost during return shipping or items returned without prior approval.

8. How to Start a Return

To initiate a return, please contact:

Brishna Pet Supply
Email: info@brishnapets.com

Include:

  • Order number
  • Item(s) you want to return
  • Reason for return

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Changes take effect immediately upon posting.