Shipping policy
1. Order Processing Time
All orders are processed within [1–7 business days], excluding weekends and holidays.
During high-volume periods (sales, holidays, or promotions), processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times after dispatch:
- Standard Shipping: 3–7 business days
- Expedited Shipping (if offered): 2–4 business days
- International Shipping (if applicable): 7–21 business days (varies by destination)
Delivery times are estimates only and are not guaranteed.
3. Shipping Locations
We currently ship to:
- United States (all states)
- other countries
We do not ship to P.O. Boxes for certain carriers or restricted items.
4. Order Tracking
Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear in the carrier’s system.
5. Delays and Carrier Issues
Brishna Pet Supply is not responsible for delays caused by:
- Weather conditions
- Carrier delays
- Customs processing (for international orders)
- High shipping volume periods
Once the package is in the carrier’s possession, delivery timelines are outside our control.
6. Lost, Stolen, or Damaged Packages
We are not responsible for packages that are:
- Marked as “Delivered” but not received
- Lost or stolen after delivery confirmation
- Damaged during transit
If your package is missing or damaged, please:
- Contact the shipping carrier first
- Then contact us at info@brishnapets.com so we can assist you
We may assist in filing a claim with the carrier but cannot guarantee replacement or refund.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for:
- Orders shipped to incorrect addresses provided at checkout
- Packages returned due to incorrect or incomplete addresses
If an order is returned to us, the customer may be responsible for reshipping fees.
8. Shipping Changes or Cancellations
Orders can only be modified or canceled before they are processed or shipped.
Once an order has been fulfilled, we are unable to make changes.
9. Contact Us
If you have any questions about shipping, please contact us:
Brishna Pet Supply
Email: info@brishnapets.com